It is no secret that our expectations as consumers (and as a result, our experiences) have undergone a dramatic transformation in recent years. Thanks to Amazon, Apple, Uber and others, customers now demand instant service, flawless execution, high-quality products and personal attention.
Those looking for a new home are no exception. In fact, when making such a significant purchase, their expectations are higher than ever. As an industry, we know how to deliver a great product, but where...