The NAHB International Builders' Show
By its nature, home building is a multi-discipline business that requires expertise in diverse areas. Understanding and mastering each of the 15 Critical Functions of Home Building, and more importantly the relationships between them, is the key to a winning organization and satisfied customers.
The NAHB International Builders’ Show® (IBS) Master Session, “From A (Accounting) to W (Warranty): Mastering the 15 Critical Functions of Home Building,” will address the role, details and...
Lucy is the vice president of sales for new construction and has been with Zillow Group since 2007. She ran the West Coast sales team before moving to a national sales management role. In that capacity, Lucy led the media sales team, which sells to endemic advertisers and new construction clients. Following the acquisition of Trulia, Lucy has been dedicated to the new construction market, directing product strategy and sales execution.
At the NAHB International Builders’ Show® (IBS) in...
Featuring Koda Wang & T. Luke Sherwin of Block Renovations
A common misconception is that branding is straightforward. You choose a name, create a logo, buy some matching shirts and that’s it. From there, your prospects will be able to tell you and your product apart from the builder across town.
That’s so not the case in today’s market.
Because of social media, ad blockers, review sites, increased competition and more, creating a brand that is relevant and...
What makes you successful as a builder is not the number of homes you build in a year or even how much money you make on the initial sale—it’s the amount of profit that stays in your pocket. Profits and costs aren’t always finished accruing when you turn over the keys. The secret to maximizing your bottom line depends on how well you control your call-back costs.
In the NAHB International Builders’ Show® (IBS) Master Session, “Avoiding Poor Performing Homes & Profit-Killing...
After spending 21 years in the construction business, Shawn Van Dyke is committed to helping construction professionals change the way the world views the trades. His years of being “a numbers guy with a tool belt” gave him the skills and experience he now uses to help owners, executives and mangers grow and streamline their construction business.
At the NAHB International Builders’ Show® (IBS) in February, Shawn will present two sessions, “3 Simple Numbers to Measure the...
Featuring Larry Webb—Chief Executive Officer for The New Home Company
When asked what they most wanted to learn about at The 2019 NAHB International Builders’ Show®, attendees placed leadership and best practices of leading builders at the very top of their lists. The two undoubtedly go hand-in-hand—and there are few better in our industry to address these topics than The New Home Company CEO, Larry Webb.
A 30-year home building veteran, Larry Webb has a history of...
Bassam, founder of AtlasRTX, was born in Egypt, lived in France and England as a child, and then immigrated to the United States as a teenager to attend university. He earned BS, MS, and MPhil degrees in Computer Science as well as an MBA all from the University of Utah. He started young, entering high school at age 12, programming professionally at age 15, and completing his first master’s degree at age 21.
His company, AtlasRTX, enables production homebuilders to provide their...
All major aspects of the sales and building process are affected by the customer experience, making it one of the most critical elements for the success of your company. Yet building and designing a great customer experience that feels authentic and personalized can be challenging.
In the NAHB International Builders’ Show® (IBS) Master Session, “The Customer Experience Funnel: Best Practices for Profitability,” an expert panel will show you best practices to implement throughout...
Chris Hartley is the Vice President of Operations & Marketing for Dunhill Homes & Nathan Carlisle Homes in the Dallas/Fort Worth area. He has 15 years of New Home Sales Experience as an On-site Sales Representative, Corporate Sales Trainer, Vice President of Sales & Marketing and Vice President of Operations. In addition, he is a Certified Trainer for the Texas Real Estate Commission and a public speaker. Chris has worked with both public and private homebuilders across the...
Customer experience is a term we hear a lot these days. Thanks to Amazon, Zappos, Southwest, Apple and others, customers want instant service, flawless execution, quality products and personal attention—and expect it throughout the duration of their interaction.
Those looking for a new home are no exception.
Mark Hodges knows what it takes to successfully manage the customer experience. He spent years as a former Top 10 builder senior executive and today, he is a consultant to...